Cancellation & Refunds

Cancellation by the customer

You can cancel at any time, but please bear in mind that our local partners begin preparations as soon as a booking comes in. That means reserving guides, transport and accommodation. The cancellation charges cover part of the costs already incurred.

If more than one band applies, the percentage most favourable to you applies.

The €10 service fee is non-refundable in all cases.

The cancellation policy may differ per tour or stay. Any specific policy is clearly stated on the relevant page before you book.

Cancellation by Grietjebie or a partner

If a tour or stay cannot go ahead because of circumstances on our side or the partner's, we offer you two options:

• —Change of date — together with the partner we look at whether another date is possible, at no extra cost
• —Full refund — you receive 100% of the amount paid, including the service fee

We will always contact you within 48 hours to find the best solution together.

Force majeure

In cases of demonstrable force majeure, such as serious illness, the death of someone close to you, or negative travel advice for Suriname issued by the Dutch Ministry of Foreign Affairs, we assess each case individually and in consultation with the partner. We aim for a fair outcome for everyone involved.

How to cancel

Send an email to info@grietjebie.org with your booking number. We confirm the cancellation within 48 hours and process the refund within 14 days of that confirmation.

Partner contact details

The local partner's contact details are shared 3 to 5 days before departure. This is so that we can confirm the booking and coordinate with the partner first. If you book within five days of departure, you receive the details immediately after confirmation.